Effective Date: April 2026
1. Introduction CyberPulse Data Security (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ data. This Privacy Policy outlines how we collect, use, safeguard, and disclose information when you visit our website, engage our Managed IT Services, or when we manage your data within vendor-provided multi-tenant management portals.
2. Information We Collect Given the nature of our enterprise-grade cybersecurity and IT management services, we collect specific categories of information to ensure optimal service delivery:
Account & Business Information: Company name, GSTIN, primary contact details, billing addresses, and payment processing information necessary for service agreements.
Service & Infrastructure Data: Network topology, IP addresses, system logs, and endpoint device metrics required for our managed threat monitoring and IT support services.
Vendor Platform Data (Multi-Tenant): End-user (employee) names, corporate email addresses, and performance metrics generated within vendor-provided multi-tenant management portals.
Website Data: Information submitted via our consultation forms, as well as standard analytical data (cookies, browser type, and usage metrics) to improve our website experience.
3. How We Use Your Information We utilize the collected information strictly for business and operational purposes, including:
Provisioning, managing, and securing your dedicated tenant environment within vendor-provided multi-tenant management portals.
Executing managed IT support, software licensing deployments, and real-time network monitoring.
Processing billing and fulfilling contractual obligations.
Communicating critical security alerts, system updates, and service announcements.
4. Data Sharing and Third-Party Sub-Processors We do not sell, rent, or trade client data. We only share information with trusted third parties under strict confidentiality agreements, including:
Authorized Vendor Partners: Industry-leading, globally recognized cybersecurity and infrastructure vendors, strictly for the purpose of provisioning requested software licenses and partner integrations. A current list of specific third-party sub-processors utilized for your environment can be provided upon request or as detailed in your Master Service Agreement (MSA).
Infrastructure Providers: Secure cloud hosting and payment gateways required to operate our platform and process transactions.
Legal Compliance: When mandated by Indian law enforcement or regulatory bodies to comply with legal obligations.
5. Data Security & Multi-Tenant Isolation Security is our core business. We implement robust, enterprise-grade technical and organizational measures to protect your data. We utilize strict multi-tenant architecture protocols within vendor portals to ensure that each client’s data is completely isolated, encrypted at rest and in transit, and protected by zero-trust access controls.
6. Data Retention and Offboarding We retain personal and corporate data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and tax obligations under Indian law, resolve disputes, and enforce our agreements. Furthermore, aligning with our Master Service Agreement (MSA) offboarding protocols, upon termination, we will hold the Client’s backups for exactly 30 days before securely wiping the data.
7. Your Rights Subject to applicable Indian data protection laws, including the Digital Personal Data Protection (DPDP) Act, you have the right to request access to, correction of, or deletion of your personal data. Clients managing their SaaS tenants also have administrative controls to manage their respective end-user data directly through our portal.
8. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our technology stack, services, or legal requirements. We will notify active clients of any material changes via email or through an alert within the client portal.
9. Contact Us For any questions regarding this Privacy Policy or your data, please contact our administrative team at:
Email: privacy@cyberpulse.in
Address: CyberPulse Data Security, Sector 16, Faridabad, Haryana 121002, India.