Terms of Service
1. Acceptance of Terms By accessing the website, engaging the Managed IT Services, or utilizing the multi-tenant SaaS platforms provided by CyberPulse Data Security (“we,” “us,” or “our”), you (“the Client”) agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.
2. Description of Services CyberPulse Data Security provides comprehensive IT solutions, which may include:
Managed IT Services: Network monitoring, endpoint security management, and infrastructure support.
SaaS Offerings: Access to vendor-provided multi-tenant management portals and cloud-based security modules.
Software Licensing: Provisioning and deployment of third-party security software.
Specific deliverables, service levels, and pricing will be detailed in your individual Master Service Agreement (MSA) or formal service quotation.
3. Client Responsibilities To ensure the effective delivery of our security services, the Client agrees to:
Provide timely access to necessary systems, networks, and personnel.
Ensure that their use of our services complies with all applicable local and national laws.
Maintain the confidentiality of administrative credentials provided for our SaaS platforms and vendor portals.
Prevent unauthorized access to the services and notify us immediately of any suspected security breach within their organization.
4. Payment and Billing All fees for services and software licensing will be invoiced in Indian Rupees (INR) as outlined in your specific service agreement. Payments are due upon receipt unless otherwise specified in your MSA. While Managed IT Services may be billed on a recurring basis, any hardware appliances or third-party software license procurement requires 100% upfront payment prior to deployment. Failure to remit payment may result in the suspension of Managed IT Services or restricted access to SaaS tenant environments.
5. Warranties and Disclaimers While we utilize enterprise-grade protocols and partner with industry-leading vendors, cybersecurity is a constantly evolving landscape. CyberPulse Data Security provides its services on an “as is” and “as available” basis. We do not warrant that our services will be completely error-free or that they will prevent all potential cyber threats, breaches, or data loss. Any third-party hardware or software provided is strictly subject to the original manufacturer’s End User License Agreement (EULA). CyberPulse Data Security passes through any applicable warranties directly from the vendor and holds no liability for inherent software code defects or vendor-side outages.
6. Limitation of Liability To the maximum extent permitted by Indian law, CyberPulse Data Security and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or goodwill, arising from your use of the services or any third-party software deployed by us.
7. Term, Termination, and Offboarding Either party may terminate the service agreement as stipulated in the MSA. Upon termination, access to our SaaS platforms and managed monitoring will be revoked. In accordance with our offboarding protocols, CyberPulse Data Security will retain Client backup data for exactly 30 days post-termination to allow for transition, after which all data will be securely and permanently wiped.
8. Governing Law and Jurisdiction These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Faridabad, Haryana, and the National Capital Region (NCR).
9. Contact Information For any questions regarding these terms, please contact us at:
Email: legal@cyberpulse.in
Address: CyberPulse Data Security, Sector 16, Faridabad, Haryana 121002, India.