Terms of Service

Terms of Service

Effective Date: 9 July 2026

  1. Acceptance of Terms

By accessing this website, engaging our services, or using any CyberPulse Data Security platform, you agree to be bound by these Terms of Service. If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you should not use our website or services.

  1. Description of Services

CyberPulse Data Security provides cybersecurity and related technology services, which may include:

  • Managed cybersecurity services.
  • Security monitoring and support.
  • Endpoint protection and threat detection.
  • Backup and disaster recovery support.
  • Identity, email, and cloud security.
  • Security awareness training.
  • Technology procurement and software licensing.
  • Assessments, advisory services, and related consulting.

Certain services may require a separate Master Service Agreement (MSA), Statement of Work (SOW), Rules of Engagement (RoE), Assessment Authorization Form, or other service-specific agreement. If there is any conflict between these Terms and a signed service agreement, the signed service agreement will prevail.

  1. Client Responsibilities

To allow us to deliver services effectively, you agree to:

  • Provide accurate and complete information when requested.
  • Provide timely access to systems, personnel, and information necessary for service delivery.
  • Maintain the confidentiality and security of credentials, account access, and administrative permissions.
  • Ensure your use of our services complies with applicable laws and regulations.
  • Not use our services for unlawful, harmful, or unauthorized activity.
  • Notify us promptly of any security incident, suspected misuse, or significant change in your environment that may affect service delivery.
  1. Website Use

You may use our website only for lawful purposes. You agree not to:

  • Attempt to gain unauthorized access to the website, servers, or connected systems.
  • Interfere with the operation, security, or availability of the website.
  • Submit false, misleading, or unlawful information through website forms.
  • Use the website in a way that infringes the rights of others or violates applicable law.

We may suspend or restrict access to the website or services if we believe there is misuse, fraud, or a security risk.

  1. Fees and Payment

All fees are charged in Indian Rupees (INR) unless otherwise stated in your agreement or invoice. Payment terms will be specified in the applicable MSA, SOW, quotation, invoice, or order form.

Unless otherwise agreed in writing:

  • Fees are due upon receipt of invoice.
  • Hardware, third-party software licenses, and prepaid items may require advance payment.
  • We may suspend services, delay deployment, or restrict access if payment is overdue.

You are responsible for any applicable taxes, duties, or bank charges unless we agree otherwise in writing.

  1. Refunds and Cancellations

Because our services often involve planning, licensing, configuration, consultation, or time-based delivery, fees paid for completed work, consumed licensing, or delivered services are generally non-refundable unless otherwise stated in writing.

If a service or project is cancelled, any work already performed, costs incurred, third-party charges, or commitments made on your behalf may still be billed to you.

Any specific refund or cancellation terms in an MSA, SOW, quotation, or invoice will override this section.

  1. Third-Party Products and Services

We may recommend, provision, or support third-party hardware, software, cloud services, or vendor platforms. Those products and services are subject to the applicable vendor terms, licenses, warranties, and availability.

We are not responsible for outages, defects, delays, or limitations caused by third-party providers outside our reasonable control. Any warranty or support offered by a vendor remains the vendor’s responsibility unless we expressly state otherwise in writing.

  1. Warranties and Disclaimers

We provide our website and services on an “as is” and “as available” basis to the fullest extent permitted by law. While we use reasonable care and recognized security practices, we do not guarantee that our services will be error-free, uninterrupted, or fully prevent all cyber incidents, losses, or breaches.

Cybersecurity involves risk, and no product, control, or service can guarantee complete protection.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, CyberPulse Data Security will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of data, or business interruption.

Our total aggregate liability for any claim arising out of or relating to our website or services will not exceed the amount paid by you to CyberPulse Data Security for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event.

  1. Termination and Suspension

Either party may terminate a service arrangement in accordance with the applicable agreement. We may suspend or terminate access to our website, services, or platforms if you breach these Terms, fail to pay, create a security risk, or engage in unlawful or harmful activity.

Upon termination, access to managed services or platforms may be revoked, and any offboarding, handover, or data retention will be handled according to the applicable agreement and our internal procedures.

  1. Intellectual Property

All content, templates, methodologies, reports, documents, training materials, workflows, branding, and website content created by or for CyberPulse Data Security remain our intellectual property unless otherwise agreed in writing.

You may not copy, reproduce, distribute, modify, or commercially exploit our materials without prior written permission, except where a separate written agreement allows it.

  1. Confidentiality

Each party may receive confidential or proprietary information from the other in connection with the services. Each party agrees to use such information only for the purpose of performing or receiving the services and to protect it using reasonable safeguards.

This obligation does not apply to information that is public, already known without restriction, independently developed, or lawfully obtained from another source. The confidentiality obligations under this section shall survive termination of the services.

  1. Force Majeure

We will not be liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, flood, war, government action, labor disputes, power outages, internet failures, cyberattacks affecting third-party systems, or similar events.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the competent courts in Faridabad, Haryana, India. We will use commercially reasonable efforts to resume the affected services as soon as reasonably practicable.

  1. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after any update means you accept the revised Terms.

  1. Contact Us

If you have questions about these Terms of Service, please contact us at:

CyberPulse Data Security
Sector 16, Faridabad, Haryana 121002, India
Email: legal@cyberpulse.in

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